SNIFFING OUT PROBLEMS & FETCHING SOLUTIONS

DATA WE COLLECT

If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw and DogGone IT Support Team will help you as soon as they can. 


The DogGone IT runs a package of scripts that looks at the following:

  • Currently Logged in User’s Account Information
  • Computer name and hardware identifiers
  • Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.
  • Network and WIFI connection information and diagnostics
  • Hardware Status
  • Running Processes
  • Recent Event Viewer Logs
  • Recent Website History 

Our goal is to maintain your privacy and to just gather the key things that will help DogGone IT help you best.

No information is sent to us until you submit your Problem Details.

If you have any other questions about the data collected, contact us at 850-829-3448 or by email support@dgithelp.com.

A word on your responsibility when submitting information through the DogGone IT Helpdesk

It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected for the ticketing system. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications. Please make sure that the DogGone IT has proper paperwork on file with your organization before you submit any potentially confidential information.